CUSTOMER SERVICE ASSOCIATE

 

Note: Training is delivered in specific components or in its entirety based on the level of employability of the participants and number of attendees. The length of the training is also modified based on the progress of the participants.

 

Class size: Not to exceed 15

 

Lesson Length:  100-120 clock hours. Upon program completion, graduates who have successfully completed the training are then enrolled in Business Interface’s placement assistance program.

 

Instruction Type: Lecture/Group Discussions/Presentations/Role Play

 

Learning Objective: Upon completion of the training program participants will have the basic skill set that meets industry standards for placement in entry-level business and service industry jobs requiring customer service skills – communications, hospitality, tourism, retail, manufacturing, transportation and warehousing.

                                  

Overview/Rationale: 
Training introduces program participants to basic business skills (the application of reading and math, use of computer and appropriate telephone skills); jobs in the business and service industry requiring customer service skills; business practices, developing positive customer relations, presentation skills, problem solving./conflict management, diffusing angry customer, understanding customer satisfaction, serving customers, communicating effectively with customers, workplace etiquette, and personal effectiveness
 

Students also receive job coaching, mock interviews, interview preparation, resume building, and image consultation. Graduates receive placement assistance and retention services for up to one year after placement.

 

Certificate of Completion is awarded to completers of the program along with student’s Competence Log. Business Interface is also a testing center for the National Retail Federation Foundation’s National Professional Certification in Customer Service. 

 

The CSA training is approved under Workforce Investment Act programs in Washington, DC and the State of Virginia.  To determine eligibility contact the nearest Employment and Education Center.