After a 22-year career at United Parcel Services (UPS) – was named the President and Chief Executive Officer of Business Interface (formerly The Welfare to Work Partnership) in December 2000. In his current role, he manages the day-to-day operations of Business Interface while sharing his experience of private sector welfare to work programs with businesses nationwide.As a forward thinking corporate business professional committed to serving the less fortunate, Mr. Carroll brings a unique perspective to Business Interface’s work.Raised in an impoverished neighborhood in North Philadelphia, he is himself a welfare to work success story.His career at UPS began as a part-time loader in 1978. By 1983, Mr. Carroll was promoted to one of four Hub Managers at the Willow Grove facility, managing 250 employees. His last assignment with UPS was Operations Division Manager at the Philadelphia Air Hub, a facility employing nearly 4,000 non-managerial employees. During that time, he crafted innovative transportation solutions with the Southeastern Pennsylvania Transit Authority; contributing to the creation of new bus routes to move low-income workers from outlying suburbs to fill critical entry-level jobs at the Philadelphia Air Hub facility.
In 1998 when Mr. Carroll started working with The Welfare to Work Partnership as an executive on loan, he quickly became known for eloquent speeches with a powerful underlying philosophy: “I was once where you are and you can be where I am.”His motivational and inspirational presence has brought his message to places as diverse as Lancaster, PA, New York, NY, and Glasgow City in Scotland. In August 1999, Mr. Carroll reached national visibility when he co-moderated a Town Hall meeting on welfare reform with former President Clinton at The Welfare to Work Partnership’s One America Conference in Chicago. Mr. Carroll was honored with the Mickey Leland Humanitarian award from the Congressional Black Caucus in 2000 and again in 2003 with the Martin Luther King, Jr. Humanitarian Award from the University of Georgia Perimeter College. As a follow-up to the One America Conference in 1999, Mr. Carroll co-moderated a second Town Hall meeting in Chicago, with President George Bush.In May 2002, he released his first book No Free Lunch, illustrating the realities of life on welfare and the challenges faced by a forgotten group of Americans who want to reclaim their independence through work. He has been featured on such programs as The Paula Zahn Show on Fox News, the Diane Rehm Show and NBC’s Today Show.