Business Interface has always understood the importance of building key community partners to help prepare underserved populations for employment. The connections to provider organizations, public assistance agencies and community and faith-based organizations are critical links to the supportive services our participants require during their transition into the workforce. As such, we combine our pre and post-placement services with the resources of these community organizations to create a model of service delivery that has proven to be responsive, accountable and results-oriented.
Since the organization's inception, this reach into the community has been a key a component of our demand-side intermediary approach. The emphasis on engaging the business community as part of a community-wide employment initiative is well understand by our current president and CEO, Rodney J. Carroll. In 2000, Mr. Carroll came to the partnership after a 22-year career at United Parcel Services (UPS).During his tenure at UPS, Mr. Carroll was instrumental in creating a workforce development program that employed welfare recipients from one of the most impoverished communities in the country to fill critical entry-level jobs. Having been raised in an impoverished neighborhood in North Philadelphia, Mr. Carroll understood the employment-related challenges this population faced. At the time, UPS was experiencing extreme shortages in these positions due to high turnover rates. Reflecting back on his experiences growing up in an environment which presented socio-economic barriers and limited access to quality paying jobs, Mr. Carroll designed the program to include workplace supports that helped the target population to remain employed. As a result, a regional bus service was created providing transportation to and from the work site, supportive services were identified within the immediate community and quality jobs became accessible.
Concurrently, UPS along with Sprint, Burger King, United Airlines, and Monsanto determined that the business community, in order to satisfy critical labor shortages, could benefit from employing underserved populations in entry to mid-level jobs. Studies had shown that this population was willing to work, very productive once employed and with workplace supports, remained on the job for longer periods of time. Using the model implemented by UPS, the five companies launched the formation of Business Interface and promoted its demand-driven approach nationally. Business Interface Inc. was viewed as the voice of the business community regarding policy and best practices related to employing hard-to-serve populations. The demand-side model has been demonstrated to be one of the most success employment models used across the country.
Now focused on implementing the demand-side approach as a direct service to our business clients by linking them to underserved populations looking for work, the organization seeks to replicate its employment model in other urban cities similar to the those we currently serve. We no longer focus on just the welfare population, our participant base has grown to include at-risk and offender youth. We continually promote effective employment models that help to raise individuals out of poverty permanently.